Shipping & Returns

Shipping 

Australian shipping is available via Australia Post, iMile and Couriers Please.

We endeavour to process orders within 1-2 business days. We offer regular and express postage but do not guarantee any delivery times as these are constantly changing. 

Please note: we are not liable for theft or stolen packages. 

Returns

We don't accept returns or offer refunds for change of mind. Once an order has been delivered, it can't be returned, exchanged, or refunded. This includes ordering the wrong product, changing your mind about a formulation, or no longer needing it.

If something is wrong with your order, we'll fix it at no cost to you. Damaged, faulty, incorrect, missing, or never arrived — see If something's wrong with your order below.

Why we can't accept products back

All Naternal products are TGA-listed medicines. Once an order leaves our warehouse we can't verify how it has been stored, which means we can't return it to stock or send it to another customer. It's a standard position for therapeutic goods and one we hold firmly.

This doesn't affect your rights if something is wrong with your order. If it is, we'll fix it — see below.

Changed your mind before your order ships?

Please contact us as soon as possible at support@naternalvitamins.com.au and we’ll check the status of your order.

We pack orders quickly - on the same day.

If your order has not yet entered our warehouse packing queue and a shipping label has not been created, we may be able to cancel it. A $10 restocking fee applies, which covers locating the order, removing it from the fulfilment process, cancelling the order, and returning the products to stock. The remaining balance will be refunded to your original payment method.

Once our warehouse has started packing your order or the shipping label has been created, the order is committed for dispatch and can no longer be cancelled or pulled from the queue.

Cancellation requests cannot be guaranteed 100%, especially if you contact us on the same day your order is due to ship. Our warehouse may already be packing orders or preparing them for carrier collection before our support team actions your request.

Please note: Your shipping confirmation email is usually sent after the carrier collects or processes the parcel. This means your order will have already have been packed and committed for dispatch before you receive the shipping email.

Because this cancellation window can be very short, please contact us as soon as possible if you need to make a change.

If something's wrong with your order

We'll always make this right, quickly, and at no cost to you. Get in touch if:

• Your order arrived damaged, crushed, or leaking

• You received the wrong product

• Something was missing from your order

• There's a problem with the product itself — the capsules, the labelling, the expiry date

Send us a photo where you can, and our support team will help you. 

If your order comes back to us uncollected

If a parcel isn't collected from the post office in time, it's returned to us and our carrier charges us a return fee.

When that happens we'll email you with two options:

• Send it out again — a $15 re-delivery fee applies, covering the return charge and new postage. We're happy to send it to a different address.

• Refund it — we'll refund your order minus the $15 return-to-sender fee. 

Subscriptions

We email you 3 days before every subscription order. That email is your window to skip, change, or cancel, and you can do all three from the link inside it or from your account.

Once your order has been processed and labelled, we can't recall it — the same as any other order.

You can cancel your subscription at any time. There's no minimum, no lock-in, and no cancellation fee.

If a product doesn't agree with you

Please stop taking it and get in touch with us. We want to know.

We'd also encourage you to speak with your doctor, midwife, or pharmacist, and to seek medical advice.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights as a consumer.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Getting in touch

Email us at [support@naternalvitamins.com.au] with your order number and we'll come back to you as soon as we can.

Changes to this returns policy

Subject always to the operation of the Australian Consumer Law, we reserve the right to amend this Returns Policy at any time. Updates will be posted on this page and are effective immediately.