Australian shipping is available via Australia Post.
We endeavour to process orders within 1-2 business days. We offer regular and express postage but do not guarantee any delivery times as these are constantly changing.
No, due to Health Regulations you can't return Vitamins.
Due to Health Regulations and in line with our Refund and Return Policy, we do not refund or exchange any products taken orally as we have no way of guaranteeing storage outside the premises.
We take customer safety very seriously, and it is important that our customers know that every medicine is safe and effective, with no possibility of being compromised.
Please choose carefully and ensure that any product you select is right for you, based on the advice received from your healthcare provider or general practitioner.
Where required under Australian Consumer Law, Naternal Vitamins will accept Product returns and provide you with an exchange or refund (as applicable) where:
Naternal Vitamins may elect to return the product to the manufacturer to determine the nature of the problem.
Naternal Vitamins reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.
Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the product.
Even though great care is taken in the shipping process, if your item/s arrives damaged, please contact us at support@naternalvitamins.com to assess the damage and to work out a solution. We ask you to provide a photograph of your item/s and /or delivery package in order to allow for a speedy process.
For returns under Australian Consumer Law, please contact us at support@naternalvitamins.com.au arrange collection of the item/s to be delivered back us for assessment, exchange or refund.
We reserve the right to charge for return shipping in certain circumstances.
Subject always to the operation of the Australian Consumer Law, we reserve the right to amend this Returns Policy at any time. Updates will be posted on this page and are effective immediately.
