TERMS OF NATUROPATH CLINIC
You are responsible for your own safety and well-being while browsing the internet. The information I provide in my content is generic and is not a substitute for specialised advice tailored to your unique circumstances. Do not take action or make major life decisions without first seeking independent, appropriately qualified professional medical advice specific to your individual needs.
For purchase of appointments: We will always strive to provide you with the best naturopathic care possible. However, if you do not provide your practitioner with accurate information about your health, they may not be able to offer you the most appropriate treatment for your condition and therefore you may not see the results you desire. You must provide your practitioner with full and accurate information about your diagnosed medical conditions, medications or supplements, known allergies and intolerances, so that they can ensure safety of treatment and check for pharmacological interactions with any herbs or nutrients they prescribe.
Any treatment/supplement related advice given via Naternal Vitamins social media is general in nature and is not a substitute for professional medical advice. It can be dangerous to make health changes without asking whether it is safe to do with a medical practitioner.
While we make all reasonable efforts to ensure that this website and our services/products meet with the highest standards of best practice, if something does go wrong that is not a direct result of our negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, we will not be liable for any loss or damage arising out of or related to our website, any products or services purchased through it, or any material posted on it, irrespective of whether such damages were foreseeable, and regardless of the nature of the claim.
You take full responsibility for your implementation of any suggestions that we may make while providing my services. You understand that our advice is limited to providing you with options for your consideration, and that you are solely responsible for any actions that you choose to take. Always consult your own values and vision, do your own research, and check with appropriately qualified professionals before making major decisions or making significant changes. You agree to indemnify us against all consequences arising directly or indirectly from your choices.
You expressly agree that if this limitation of liability is unenforceable for any reason, our total cumulative liability for all causes of action of any kind shall not exceed the amount that you have paid to us for our products/services.
" Naternal Vitamins" has a strict cancellation policy. Cancellation of consultation requires 24 hours notice. Cancellations which are received within 24 hours of the scheduled consultation, will incur 100% of the total fee. Failure to attend a consultation or event will result in booking forfeit and 100% of the fee. If unforeseen circumstances arise, and the practitioner is unable to proceed with the appointment, a full refund or rescheduling will be offered.
This policy is in place as we value our time and are likely to be unable to fill appointments with less than 24 hours notice. As we strongly value your time, we appreciate a mutual value for our time and the time of other clients. If you would like to discuss or dispute a cancellation, please contact us.
Re-scheduling appointments requires a minimum of 24 hours notice. Re-scheduling appointments within 12 hours of the consultation will be based on our discretion, and may incur 50% of the fee.
We understand that sometimes clients may be late for their consultation. We appreciate your understanding that we will not be able to extend your appointment time and will still finish at the designated end time. If there is any portion of the consultation that wasn’t able to be completed, it will have to be re-booked in or completed next time (if time allows).
Any supplement carries the risk of being dangerous or unsafe for you, if it is misused. Always follow the label instructions and adhere to the dosage recommendation outlined by your practitioner if you have had a consultation.
We reserve the right to delete any comments on our website or social media accounts which is rude, offensive or which we deem to be unacceptable. Keep it polite and play nicely, please!
Any social media posts or blogs written by our employed practitioners are their opinions only, and we are not responsible for their content or advice.
If you have any concerns, issues or complaint arising out of your use of this website, our products or services, or these terms and conditions, you agree to communicate with us with the intention of making a genuine effort to seek a win/win solution and trying to resolve the dispute in good faith through negotiation and discussion. Please email us at hello@thenatalnaturopath.com.au and expect a response within 5 business days.
“We” below refers to everyone involved in the dispute.
If the dispute cannot be resolved by negotiation and discussion within 14 days, we agree to proceed to mediation with the assistance of an independent accredited mediator, seeking mediation online or by telephone if we are not both geographically located within 100kms of each other.
The mediator is to be appointed by agreement between us or, failing agreement within 21 days of the negotiation period ending, the person initiating the dispute will seek the appointment of a dispute resolution professional by the President of the Law Society of VICTORIA or similar neutral authority.
We agree to share all the costs of mediation equally between us.
We agree that neither of us will commence legal action until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.
If a dispute arises, we all agree that we will not engage in any public discussion about the issues, we will behave politely towards each other, and we will avoid any conduct or communication which might reasonably be expected to unreasonably interfere with any other person’s business or personal interests or be seen as defamation.
This agreement is subject to the governing law of Victoria. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of Victoria, and the Commonwealth of Australia, will have exclusive jurisdiction.
Melanie Nolan (BHSc Naturopathy) acknowledges health practitioners who are not within the ambit of the Australian Health Practitioners’ Regulation Agency (AHPRA) will have to comply with a Code of Conduct. View the full Health and Community Services Complaints Commissioner (HCSCC) Code of Conduct here.
Melanie Nolan (BHSc Naturopathy) recognises and follows the requirements of the Commonwealth Privacy Act 1988 and the Australian Privacy Principles. The Privacy and Confidentiality Policy ensures security and safety of all personal details of clients in clinic, and online. Breaches of Privacy will not be accepted by this business. Client information and data will be not be shared, discussed or acknowledged outside of consultations, and all online information will be protected. Information is only to be accessed by Melanie Nolan. View our full privacy policy here.
This agreement is subject to the governing law of Victoria. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of Victoria, and the Commonwealth of Australia, will have exclusive jurisdiction